- #ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC HOW TO#
- #ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC INSTALL#
- #ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC DRIVER#
- #ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC PRO#
- #ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC SOFTWARE#
That way a user could verify if a 3rd party device, such as a mouse or keyboard, has been certified to work with a particular OS version. Suggestion to Apple: I'm not sure if Apple has a hardware certification program like Microsoft but that would be a great thing to have. But, this just appears to be a device capability issue with Catalina. I have not tried reinstalling MacOS Catalina at this point since I have moved on with a generic Bluetooth mouse at this point. I did not see this behavior with Mojave with this same mouse. It just goes unresponsive and disappears every few hours. MacOS Catalina does see the mouse as a USB Receiver HID device so the mouse does work. I even tried updating the firmware on the Logitech Unifying receiver that came with the Logitech G602 mouse but it would not recognize the receiver USB dongle.
#ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC SOFTWARE#
I even tried the Logitech Unifying Software on another MacBook running Catalina and the software on the other MacBook also did not recognize the Logitech G602 mouse.
#ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC DRIVER#
It doesn't look like Logitech has updated the driver software since 2018. Even after updating the Unifying driver to the latest version on Logitech's website the Logitech Unifying Software still does see the Logitech G602 mouse. There appears to be compatibility issue with Catalina and the Logitech Unifying Software and driver for MacOS. If the issue should return after doing this I will most likely resort to reinstalling Catalina from macOS Recovery.
#ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC INSTALL#
If all goes well with the generic Bluetooth mouse and my Apple Keyboard doesn't stop responding then after a couple of days I will re-add the Logitech G602 mouse back into the picture and install the recommended Logitech Unifying Software ver 1.3.375. In ny case, I removed this version from my MacBook Air and am now just using a generic Bluetooth mouse to test with since I believe the Logitech G602 mouse and the Logitech Unifying Software ver 1.2.359 is the culprit. Not even sure how this version worked with Mojave.
#ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC PRO#
At the time, my 2019 MacBook Pro was running Mojave.Įarlier today I noticed an older version of the Logitech Unifying Software was installed under Application->Utilities (ver 1.2.359). Some more background, I was using Time to Machine to backup my older 2019 MacBook Pro so I used the Migration Assistant to move or restore my Documents, Files, and Applications to my new MacBook Air 2020. I did review If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected but nothing suggested in the article seemed to help.
Hi Becky, thanks for the reply and the suggestions.
#ATECHI WIRELESS KEYBOARD AND MOUSE FOR MAC HOW TO#
How to reinstall macOS from macOS Recovery Here are some resources that will walk you through backing up your device with Time Machine and reinstalling your macOS: It is recommended you backup the device to an external hard drive before attempting a reinstall. If you continue to experience issues, you may need to look into reinstalling your macOS. How to test an issue in another user account on your Mac
If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected Check out these additional resources for further troubleshooting and to test the issue in a new user as this may resolve your issue: It sounds as if you've done majority of the necessary troubleshooting steps. I am more than happy to guide you in the right direction. I understand that you are having issues with your Logitech G602 mouse and external Apple Keyboard intermittently disconnecting during normal use. Thank you so much for using Apple Support Communities! Ran Diagnostic check that came back clean.I feel that my new MacBook Air is a big paperweight at this point. Looking for additional suggestions to fix or troubleshoot the issue. Things that I have tried to resolve the issue. Granted I only was running Catalina for 2 days with the MacBook Pro 2019. Using the same USB hub and external devices I did not experience this issue with that configuration. This MacBook Air has replaced a late 2019 MacBook Pro that was running Mojave and then Catalina 10.15.4 for the last 2 days of use. I have attached a screen capture of what the USB device looks like normally when things are working correctly. Disconnecting/reconnecting the USB Hub does not resolve the issue. The USB 2.0 HUB under System Information->Hardware->USB completely disappears until the MacBook is reported. At random times during the day (2-3 times a day) my Logitech G602 mouse and external Apple Keyboard will stop responding completely and only a reboot will restore functionality. I have an external USB hub connected to one on my Thunderbolt 3/USB-C ports on my MacBook Air early 2020 model running Catalina 10.15.4.
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